Hiring a cleaning service should make life easier, not more complicated. Many Brisbane homeowners want clear answers before they invite a team into their home. At Justin’s Groups Services PTY LTD, we hear the same core questions every week, and that’s a good thing. It shows people want to make informed decisions and understand exactly what they’re paying for.
Below is a simple, practical guide covering the ten most common questions Brisbane homeowners ask before booking a cleaner. If you’re comparing companies or hiring a professional cleaning service for the first time, this will help you know what to expect.
1. How much does a house clean cost in Brisbane?
Pricing depends on the size of your home, the type of clean you choose, and how often you want the service. Most Brisbane cleaning companies charge in one of three ways: fixed price, hourly, or per-room.
For a regular weekly or fortnightly clean, Brisbane homeowners usually pay somewhere between $90 and $160 for a small to medium home. Larger homes may cost more, especially if they have extra bathrooms, open living areas, or hard-to-reach spaces.
Deep cleaning, spring cleaning, and end-of-lease cleaning cost more because they take more time and require more detail. The best way to get an accurate number is to request a quote that spells out everything included. At Justin’s Groups Services, we always provide itemised pricing so you know exactly what you’re getting.
2. Do cleaners bring their own products and equipment?
Most professional cleaners in Brisbane supply everything they need. This includes vacuums, mops, cloths, sprays, disinfectants, and specialised tools for deep cleaning.
Some homeowners prefer using their own products, especially if they have allergies or want a specific brand. That’s completely fine. A good cleaning company will work with your preferences.
At Justin’s Groups Services PTY LTD, our teams arrive with professional-grade supplies that are safe for homes with kids and pets. If you prefer your own items, just let us know before the appointment.
3. Is eco-friendly cleaning available in Brisbane?
Yes, and it’s becoming one of the most requested options. Eco-friendly cleaning uses low-tox or plant-based products that avoid harsh chemicals. They’re safer for the environment and better for people who want to reduce exposure to strong cleaners.
Many Brisbane families choose eco-friendly cleaning because they want a healthier home with fewer irritants. We offer green cleaning options on request, using products that still deliver a strong clean without leaving strong fumes behind.
If eco-friendly cleaning matters to you, ask your cleaner what brands they use and whether they can tailor the service to your preferences.
4. How long does a standard house clean take?
It depends on the size of the home and the number of cleaners on the job. As a general guide:
- Small unit: 1.5 to 2 hours
- Two-bedroom home: 2 to 3 hours
- Three-bedroom home: 3 to 4 hours
- Larger homes: 4 hours or more
If two cleaners come together, the time is often cut in half. Regular cleaning appointments are usually faster because cleaners maintain the home rather than starting from scratch each time.
If time is important to you, ask your cleaning company how many people they send and how long the visit will take.
5. What’s included in a standard clean?
Most standard house cleans cover the core areas people use every day. This usually includes:
- Dusting surfaces
- Vacuuming and mopping
- Cleaning bathrooms
- Wiping kitchen benches and stovetops
- Emptying bins
- Spot cleaning visible marks
A standard clean keeps your home fresh and tidy. If you want extras like oven cleaning, window cleaning, wall washing, fridge cleaning, or carpet shampooing, those are usually part of a deep clean or add-on service.
At Justin’s Groups Services, we clearly list what’s included so there are no surprises. You can also customise the list based on your home’s needs.
6. Are cleaners insured and police checked?
Any professional cleaning company should have insurance and conduct police checks for all staff. This protects both the homeowner and the cleaner.
Insurance covers accidental damage, and police checks help ensure you’re letting trustworthy people into your home. When choosing a cleaning company, ask for confirmation rather than assuming it’s included.
Our team at Justin’s Groups Services PTY LTD is fully insured and all staff complete background checks before joining us. You should always have peace of mind when someone enters your home.
7. Do I need to be home during the clean?
You can be there if you want, but it’s not required. Many Brisbane homeowners prefer to step out and return to a clean home. Others work from home and stay in another room while the team cleans.
If you’re not home, you can arrange access in different ways:
- Leave a key in a secure spot
- Provide a lockbox code
- Let the cleaner in through a smart lock
- Organise someone else to be home
No matter which option you choose, make sure the cleaner knows how to lock up securely when they’re finished.
8. How do I choose the right cleaning company?
The best way is to compare a few important factors:
Experience
Companies with trained cleaners and long-term clients are more reliable.
Reviews
Look at Google reviews and testimonials. Pay attention to comments about consistency, communication, and quality.
Service list
Make sure they offer the type of cleaning you need.
Availability
Check if they can work around your schedule.
Customer support
A company that communicates well is easier to work with long-term.
Transparent pricing
Avoid companies that give vague or unclear quotes.
Justin’s Groups Services focuses on communication, consistent quality, and clear pricing. That’s what helps homeowners feel confident when booking us.
9. What happens during the first cleaning visit?
The first clean usually takes longer. The team needs to learn the layout of your home, understand your priorities, and bring everything up to a baseline standard.
Here’s what usually happens:
- Walkthrough or quick chat about your expectations
- Review of any special requests
- Full clean of kitchens, bathrooms, and main areas
- Reset of the home so future visits are faster
After the initial clean, the next sessions are more efficient because the cleaners already know where everything is.
10. Can I customise the cleaning checklist?
Yes. Most Brisbane homeowners adjust the checklist based on their lifestyle, home layout, or family needs. Good cleaners will follow your list without any trouble.
Common custom requests include:
- Extra attention to bathrooms
- A deeper weekly kitchen clean
- Prioritising floors in high-traffic areas
- Skipping rooms that aren’t used
- Using only eco-friendly products
- Changing sheets
- Cleaning outdoor areas like balconies
At Justin’s Groups Services PTY LTD, you can customise the service for every visit or keep a permanent checklist for your home. Clear communication helps guarantee consistent results.
Final Thoughts
Hiring a house cleaner in Brisbane should be simple and stress-free. When you know what to expect, it’s easier to choose a company that fits your needs, schedule, and budget. These ten questions cover the essentials, whether you’re booking a one-off clean or setting up a regular service.
If you want a reliable, flexible cleaning service with transparent pricing, trained staff, and strong local experience, Justin’s Groups Services PTY LTD can help. Our team is here to make your home cleaner, healthier, and easier to manage, week after week.
